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Case Study

Leading Financial Services Group Supports Senior Leaders Through Mentorship

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. Manulife operates primarily as John Hancock in the United States and Manulife elsewhere, including at their headquarters in Canada and global offices across Europe and Asia. Manulife provides financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

Hiker helping someone climb a mountain together.

The Challenge

To support Manulife’s most senior leaders as they grow into more advanced executive roles, through an exclusive mentoring program aimed to role model Manulife’s core values and leadership behaviours.

Our Solution

Pollinate co-created a global Senior Leader Development mentoring program with Manulife, supported by custom intake questions, strategic and psychometric matching, and targeted mentoring education across multiple languages.

It included a balance of live learning with self-managed resources and used participant feedback to strengthen the experience as the program evolved.

Manulife logo.

The Results

  • The program helped mentees deepen leadership learning, better understand executive-level priorities, and expand their leadership networks.

  • Participants reported stronger connections, sustained progress toward their development goals, and measurable gains through both verbal feedback and the final program evaluation.

Testimonials & Custom Content

Testimonials

“At a time when many leaders are being asked to take on more risk and get more comfortable with uncertainty, the benefit of having ready access to a formal mentor has never been greater. What’s wonderful to see is how the simple process of matching people together generates such rich and supportive discussion.”

Suzie Custerson

Head of Global Leadership Development Programs - talent Management at Manulife

“I’m very fortunate to have them as my mentor. One can really feel their genuine concern for me to improve and they really care about how I progress and is very supportive. I’ve learned a lot from them.”

Mentee

Manulife

“Good opportunity to share the global practice and to allow my mentee to ask open questions.”

Mentor

Manulife

Report chart stating 57% of participants would be interesting in participating in future.
Report chart stating100% of participants got value for the time spent.

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