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Region of Peel

The Region of Peel serves approximately 1.5 million residents and more than 175,000 businesses in Brampton, Caledon and Mississauga. The Region’s Housing Services Division, acting on behalf of the Region as the Service Manager for Housing and Homelessness, is responsible for ensuring that homelessness is prevented and people across the Region have access to affordable housing.
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The Challenge

Approximately 12,000 people were on a waitlist for affordable housing, with wait times of up to six years, despite several excellent programs focused on getting help in place.

Pollinate Approach

Highlights

Ability to shift to needs-based approach to permanently house 40 shelter clients during Covid-19 pandemic (April to August)

A new needs assessment has been implemented to right size supports to address housing need and streamline the application process for services

Restructuring and focus on client outcomes significantly increased the number of households who received supports to get and keep housing from 2018 to 2019

Results

Client Testimonials

“The team from Pollinate are skilled, action-oriented leaders and facilitators who meaningfully engaged our team to design and pilot a new approach to delivering service to our clients. As a result of a successful pilot, which 74% of participants stabilized their housing as a result of the different approach and intervention, we are now transforming our services, and in doing so helping more vulnerable clients get and keep housing they can afford.”

Aileen Baird

Director Housing Services, Region of Peel

“It was really exciting to see the ideas, problem solving and discussions that happened in the pilot. Being able to focus on the needs of our clients and building a case plan around those needs instead of traditional program silos was foundational to the transformation program and the shift to a needs-based approach.”

Grace Caron

Transformation Program Director, Housing Services, Region of Peel

“As a worker participating in the pilot, I could see the positive experience it gave my clients. It enabled clients to be more involved in their housing and created an environment where if needed, additional support could be supported long term. It gave clients a sense of freedom; a way to navigate the system if they had no idea prior. Using a needs-based approached allowed us to find housing and supports that were most suited to clients.”

Housing Support Worker

Housing Services, Region of Peel

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